The NRC hosted the ABDO Conflict Management workshop this week. The workshop was well attended and feedback has been positive.
Yesterday I attended a course held by ABDO, ‘How to resolve conflict in the workplace’ This has been the first face to face since before covid, and I felt apprehensive. There was no need, Antonia and Steve were very welcoming, and to meet again with other opticians experiencing similar day to day challenges was also welcomed. We were two small groups discussing openly and comfortably how workplace conflict can arise and also be resolved without too much emotional turmoil. There was also the added bonus of CPD. I would recommend the course to all managers/owners of practice, especially if you have found yourself in your current role by default.Marie Barnes